The BioAge Guarantee
Take a year off your BioAge, or your money back.
Take at least one year off your BioAge in 12 months of Nava membership. If you don’t, you may qualify for a refund of the membership dues you paid.
The Promise
Ready to improve your BioAge?
BioAge is an estimate of how old your body is biologically, calculated from your Nava labs. Your Wellness Diagnostic sets the starting point. If, after 12 months of membership, your BioAge Delta hasn’t improved by at least one year at any eligible lab draw, you can request a refund of the membership dues you paid for those 12 months.
BioAge Explained
Your BioAge is how old your body is, not how many birthdays you’ve had.
BioAge estimates your biological age from the 70+ biomarkers in your Nava lab panel. Your calendar age only counts years. Your BioAge reflects how your body is actually aging, and unlike your birthday, it can move in the right direction. Your first Wellness Diagnostic sets your starting number, and every lab draw after that shows where it’s heading. BioAge is an estimate based on lab testing, not a medical diagnosis.
Four check-ins. Three appointments each.
Your Wellness Diagnostic sets your starting point on day one. After that, it’s the same rhythm every four months.
Months 1 to 4
One Nava lab draw, one medical consult and one nutrition consult. They don’t need to happen on the same day.
Months 5 to 8
Same three appointments. Your care team adjusts your plan based on what the labs show.
Months 9 to 12
Third lab draw and consults. If you’ve already hit a one-year improvement by now, the guarantee is met.
Months 12 to 15: Final
Your final lab draw and both consults, after month 12 and no later than month 15. Refund requests are due within 30 days of this draw.
Your part
Three things on your side of the deal. We handle the rest.
To stay eligible, you’ll need to:
- Stay an active member for 12 months in a row. Any pause ends eligibility.
- Complete a lab draw, medical consult and nutrition consult in every 4-month window.
- Follow the care plan your Nava providers prescribe. Reasonable effort, not perfection.
What you get
Everything a guaranteed year includes.
The guarantee sits on top of a full Vitality or Longevity membership. Here is what your dues cover every four months.
Advanced lab work every four months
A comprehensive panel at every check-in, including the markers that drive your BioAge. Results in the app within days.
Medical and nutrition consults
A 30-minute review with your medical provider and a 30-minute review with a functional nutritionist every four months, so your plan keeps pace with your labs.
A care plan built around your labs
Your providers turn every panel into a personalized plan for nutrition, lifestyle and, when appropriate, treatment. It gets updated at each check-in.
BioAge tracking in the Nava app
Your BioAge, Nava Health Score and biomarker trends live in one dashboard, updated after every lab draw.
Members-only pricing on treatments
Members-only pricing on all services, plus 20% off medical and aesthetic treatments with Vitality or 30% off with Longevity.
Getting started
Three steps to a guaranteed year.
The same path every Nava member takes. The guarantee just adds a finish line.
Join Vitality or Longevity
Both memberships include the labs and consults the guarantee requires. Sign the consent form at enrollment and you’re in.
Set your starting BioAge
Your Wellness Diagnostic reviews your first 70+ biomarker panel and locks in the BioAge Delta your progress is measured against.
Keep your check-ins
Labs plus both consults every four months, and follow your plan. Our front desk schedules your next visits before you leave so nothing slips.
Memberships
Two memberships. Both guaranteed.
Vitality and Longevity both qualify. The one-time Foundation assessment does not, because it doesn’t include the ongoing labs and consults.
Optimization
Nava Vitality
Ideal for Ongoing Care
$139/mo
Start for $638 $199, then $139/mo. Cancel anytime.
All Nava Core Benefits, plus:
- Comprehensive 70+ Biomarker Lab Panel (every 4 months)
- 30-min Review with Medical Provider (every 4 months)
- 30-min Review with Functional Nutritionist (every 4 months)
- Members-only pricing on all services
- 20% off Medical & Aesthetic Treatments
- $100 Nava Rewards Per Referral
Premium
Nava Longevity
Complete Longevity Solution
$199/mo
Start for $698 $199, then $199/mo. Cancel anytime.
All Vitality Benefits, plus:
- Complimentary monthly vitamin booster ($468 value)
- 30% off Medical & Aesthetic Treatments
- 20% off Supplements & Skincare + free shipping
- $150 Nava Rewards Per Referral
- Friends & family services (4/year)
- Priority access to new treatments
Real outcomes. Better care.
“I was always looking for a healthier lifestyle and stay away from modern medicines with all their side effects. These years have been a great experience. I highly recommend this for everyone who wants better health.”
“My journey to be happier and healthier mentally and physically has been trying and stressful over the years. Not finding the doctors or medical facilities to really take those time to work with me patiently to help me. However, I finally found Nava Health and from the initial intake until today has been beyond a wonderful and grateful experience.”
“Becoming a member of Nava Health & Vitality has been the best thing I’ve ever done. Every time I arrive, I’m greeted by friendly people who are knowledgeable and professional.”
“The attention to my health needs has been a wonderful change from my PCP. I always look forward to meeting with my nutritionist, Ryan. Samantha has helped me reach some goals I thought I could not.”
“Since I made the decision to take my health into my own hands, I am feeling so much better. I went to Nava with no energy, brain fog, stomach issues and aches and pains. My regular doctors found nothing and haven’t addressed anything. I had complete blood work here and discovered hormone imbalances and other issues that are all being addressed.”
Frequently Asked Questions
Questions about the BioAge Guarantee
Straight answers on eligibility, requirements and refunds. Still have questions? Our front desk and care team can walk you through it.
Who is eligible for the BioAge Guarantee?
New Nava members in their first 12 months of a Vitality or Longevity membership qualify. Returning members may also qualify, depending on when their previous membership ended. The guarantee can only be used once, and our team confirms eligibility and has you sign a consent form when you enroll.
What happens if I pause my membership?
Any pause or suspension ends your eligibility for the guarantee. Your membership needs to stay active for 12 months in a row.
Do I have to follow every recommendation perfectly?
No. You need to reasonably follow the care plan your Nava providers recommend. Reasonable effort counts. Perfection isn’t required.
What does the refund cover?
The membership dues you actually paid for the 12-month period. If you paid monthly, you get back your monthly payments. If you paid upfront at a discount or joined with a promo, you get back the reduced amount you paid. If you switched memberships during the year, you get back the total across both.
What isn’t covered by the refund?
Dues for months 13 to 15, plus anything outside your membership dues: treatment packages, medications, supplements, hormone, weight-loss and peptide programs, and any other products or services.
How do I request a refund?
Email membershipcancellation@navacenter.com with the subject “BioAge Guarantee Refund” within 30 days of your final lab draw. Include your legal name, date of birth and reason for cancellation. You don’t need to send lab results; our team reviews them in your portal. Refunds aren’t automatic, and submitting a request cancels your membership. If approved, you’ll get an email confirmation. If not, we’ll call to explain which requirement wasn’t met.
Can I use the guarantee more than once?
No. The BioAge Guarantee can be used once per member. If you reach a one-year improvement at any eligible lab draw, the guarantee has been met, even if your results change later.
Take the next step
Ready to take a year off your BioAge?
Start with Vitality or Longevity. Stay the course for 12 months and the guarantee has your back. BioAge is an estimate based on lab testing, not a medical diagnosis. Individual results vary.
