Founder and CEO Bernie Dancel is a serial entrepreneur with a history of disrupting industries and an incredible record for leading nationwide, consumer-facing businesses from conception through a successful exit.

3Ci (2002 – 2019) – Founder, CEO​

• 3Ci was a marketing company that owned the brand and all intellectual capital of the largest brand in the debt relief industry.​
• Successful exit in 2019.​

CareOne Credit Services (2002 – 2014) – Founder, CEO​

• CareOne was the nation’s first for-profit credit counseling agency and debt settlement provider and owned the nation’s largest portfolio of consumers on debt relief plans, with more debt under management than any other debt relief company.​
• At the time of Bernie’s successful exit in 2014, CareOne was the most recognized brand in the debt relief industry.​

Amerix Corporation (1998 – 2012) – Founder, CEO​

• Developed the first 3rd party fully integrated platform for the non-profit credit counseling industry.​
• Grew to become the premier servicer for 5 of the top 10 largest non-profit credit counseling agencies in the US.​
• Successful exit in 2012.​

Genus Credit Management (1992 – 1998) – Founder, CEO

• Genus was the first nation-wide non-profit credit counseling agency in the US.​
• Grew into the largest non-profit credit counseling agency in history,​

managing a portfolio of consumer debt over $4 billion.​

• Successful exit in 1998.

​

Before joining Nava, Chien-Chien (CC) was the Vice President of Finance & Accounting at Vigene Biosciences, Inc, a gene therapy Contract Development Manufacturing Organization.

CC created this start-up’s first official accounting department and oversaw all of the financial aspects of Vigene’s purchase by Charles River Labs, Inc two years later.

An actively licensed CPA with a Master’s Degree in Accounting & Financial Management from the University of Maryland, CC has held leading accounting roles for the last ten years.

Zachary Dancel has served as our Chief Operating Officer since March 2022. Before becoming our Chief Operating Officer, Mr. Dancel occupied several critical operational leadership roles during his six years with Nava, including Director of Operations, Director of Product Development, and Operations Manager.

Mr. Dancel has led key strategic growth initiatives in his roles, including the build-out and opening of all four retail locations, the development of telemedicine capabilities, the conversion and rollout of our hybrid insurance model, and the development and rollout of all new products and services over the previous two years.

In addition, he has led significant growth in client appointments, up 100% and 160% in revenue in this period. Mr. Dancel is Bernaldo Dancel’s son.

Hyun Soo Park has served as our Chief Information Officer since June 2022. From September 2020 until he became Nava’s Chief Information Officer, Mr. Park was a senior solutions architect for Eventus Solutions Group.

He conducted CCaaS strategic consulting, discovery, implementation, and call flow development for various clients. Before that, Mr. Park was the chief technology officer at ClearOne Advantage from October 2015 to September 2020. He was responsible for IT strategic planning, improving application performance and reliability, improving operational efficiency, building scalable systems.

Mr. Park previously worked in various capacities, including principal engineer and chief technology officer, for Ascend One from 1998 to 2015.

Suzanne Coblentz has served as our Chief Marketing Officer since March 2022. Previously, Suzanne led marketing teams for various small and mid-sized companies as the Director of Digital Marketing at Window Nation and the Head of Marketing for Go Ape from 2016 to 2019, Vice President of client experience at SME Digital Agency from 2014 to 2015, and as the director of digital marketing for AscendOne from 2014 to 2015.

Suzanne brings expertise in demand generation, emphasizing digital channel optimization and scalability. Her digital acumen and strong communication skills have propelled her into leadership roles early in her career.

Suzanne shares her marketing passion as an active volunteer and BOD member for local community-led organizations to support small business owners in Frederick, Maryland.